Customer Service Executive - Marketing

• Responsible for managing incoming and outgoing calls and troubleshoot problems.
• Keep a comprehensive record of all calls conversations in the call log excel file.
• Provide information and handle complaints regarding the FDB Bank products or services.
• Make sure that whatever response given to the customers is in line with pre organized communication scripts/information that has been prepared for different topics that cover customer-related issues.
• Effect any refunds to customers by liaising with the relevant Business and Operations Teams.
• Maintain a high level of privacy on customer information and data.
• Available to work during extended hours and/or during holiday periods.

• Bachelor or Master degree in any discipline.
• Ability to write fluently in Burmese and English.
• Ability to speak fluently in Burmese (Essential) and English (Desirable)
• Possess Polite and Professional voice.
• Must possess good communication skills, especially for listening.
• Must have good knowledge of customer relationship or customer service practices
• Must have good data entry and typing abilities.
• Must be able to multi-task and manage time properly and effectively.
• Ability to stay calm when dealing with customers.
• Proficient in Microsoft Office Tools – esp. Outlook, Excel, Word and PowerPoint.
• Knowledge on how to use Telephones, Social Media Websites, Realtime Chat & Email.
• Ability to read and comprehend documents such as the Bank Policy & Process Documents to be able to respond quickly to customer queries.
• Ability to work independently with minimal supervision.
• Ability to work as part of a team if needed.

If you’re interested, kindly send your updated resume to hr@fdbbank.com.