Head of Cards Business Unit – Operations Department

  • Yangon
  • Full Time
  • Banking Sector
  • Negotiable
  • Position: Male/Female ( 1 )
  • Working Hour: 09:00 AM - 05:00 PM
  • Off Day: Sat & Sun
  • Job Expiry Date: 23/06/2024
Job Description

Being in a management level position, this important role will require the potential candidate to have strong leadership skills, good strategic thinking as well as strategic planning to lead a team in the execution of the business plan. We are looking for an individual with strong people management skill and the drive to be innovative to create differentiated products. Additionally, this role will require the skillset and knowledge of developing product plans and tactical plan to increase our presence and penetration into the cards market. He or she must be self-motivated to achieve cards business target allocated. Candidate should be well versed with preparing business plan and budget forecast. Being business minded, he or she should be equipped with the market information and knowledge of the Cards Business including competitor’s movement as well as market trend

Responsibilities
  • Be responsible for the overall Issuing and Acquiring business of the bank.
  • Having good exposure and relevant experience in the Cards, ATMs, CRMs, POS and E-commerce business.
  • Contributing to the development of our cards products which includes Debit card, Prepaid card, Credit card (individual and Corporate) and Virtual card.
  • Understands the E-commerce market and with good knowledge of it.
  • Strategic planning and deployment of our ATMs, CRMs, and POS machines.
  • Responsible for developing marketing strategy, product value propositions, pricing, and positioning of the range of credit card products.
  • Working with the marketing department to ensure visibility and positioning of our cards branding and products penetration into the market.
  • Performing market research and opportunity assessments on new concepts and ideas. Assessed the viability of new products in consideration of the market conditions.
  • Responsible for the Activation, Usage, Rewards and Retention programs.
  • Oversee the development & implementation programs for increasing card spend & improving the percentage of active users.
  • Oversee the Profit & Loss statement for Cards & Payment Business to ensure that budget and profitability targets are met accordingly.
  • Ensure that Service Level Agreement (SLA) is properly maintained between internal and external parties i.e. Cards Sales Team, Cards Operations and Cards Call Center Customer Services etc.
  • Design and execute strategic / tactical plans to enhance profitability of all Cards.
  • Develop strong working relationships with business partners and internal card support teams.
  • Monitor worldwide Cards, ATMs, CRMs, POS and E-commerce trends to generate new ideas on product innovation.
  • Work closely with the Operations and IT department in providing seamless card products experience to customers with third party vendor.
  • Leveraging on the Bank’s digital channel to generate sales across all Omni Channels such as E-commerce, Mobile Banking, Internet Banking and E-wallet.
  • Identify needs and business development opportunities for the overall cards business.
  • Ensure compliance on Know Your Customer (KYC) and Anti Money laundering (AML) requirements in all dealings with potential and existing customers.
  • Understand the operation workflow of the cards, ATM, CRM, POS and ecommerce.
  • Manage a dynamic team and lead the team to meet product innovation timeline, launch of new products and managing of merchants, business partners relationship.
  • Review the license agreement and contract with cards scheme provider and business partner.
  • Working closely with Finance team for proper and timely cash reconciliation.
  • Attend Meetings and maintain correspondences with i.e. Board/Executive Committee/Audit Committee/ Compliance and Risk Management Committee & other regulatory authorities etc. as and when required.
  • Other duties as and when assigned by the Management.
Job Requirements
  • Minimum bachelor’s degree
  • Master’s degree holder preferred.
  • Minimum 10 years of relevant experience in the cards industry
  • Minimum 5 years of management experience
  • Experience in managing teams of multi-function in the cards business.
  • Strong knowledge and understanding of cards products, underlying profitability metrics & impact of rewards for customers / product metrics on product profitability to the bank.
  • Good understanding of how to generate value with business partners and the innovation to create more sales opportunities for the bank.
  • Strong interpersonal management skills to manage key co-brand partners and key business relationships.
  • In-depth knowledge of the cards industry as well as competitor’s products / services
  • Good analytical skill
  • English language skill – proficiency in speaking and writing preferred.
  • Competent in computer skills- Microsoft words, excel and power point presentation.
  • Good communication and interpersonal skill
  • Good proficiency with Microsoft Office
Remark

If you’re interested, kindly send your updated resume to hr@fdbbank.com.