Senior Associate, Customer Service - Marketing Department

  • Yangon
  • Full Time
  • Financial Sector
  • Negotiable
  • Position: Male/Female ( 2 )
  • Working Hour: 09:00 AM - 05:00 PM
  • Off Day: Sat & Sun
  • Job Expiry Date: 10/09/2023
Job Description

The following primary responsibilities –

  • A Customer Service Executive is an individual who on behalf of FDB Bank deals with customers through telephones.
  • Respond to incoming/outgoing calls from the customers to take their request and feedback.
  • Answer customer questions and inquiries, troubleshoot problems.
  • Provide information and handle complaints regarding the FDB Bank products or services.


  • Responsible for managing incoming and outgoing calls.
  • Keep a comprehensive record of all calls conversations in the call log excel file.
  • Make sure that whatever response given to the customers is in line with pre-organized communication scripts/information that has been prepared for different topics that cover customer-related issues.
  • Effecting any refunds to customers by liaising with the relevant Business and Operations Teams.
  • Maintaining a high level of privacy on customer information and data.
  • Willing to work during extended hours and/or during holiday periods.
Job Requirements
  • Graduate / University Degree in any discipline.
  • Ability to write and speak fluently in Burmese (Essential) and English (Essential)
  • Polite and Professional phone voice.
  • Must possess good communication skills, especially for listening.
  • Must have good knowledge of customer relationship or customer service practices.
  • Must have good data entry and typing abilities.
  • Must be able to multi-task and manage time properly and effectively.
  • Proficient in Microsoft Office Tools – esp. Outlook, Excel, Word, and PowerPoint.

Preferred Skills

  • Knowledge of how to use Telephones, Social Media Websites, Realtime Chat & Email.
  • Ability to read and comprehend documents such as the Bank Policy & Process Documents to be able to respond quickly to customer queries.
  • Ability to work independently with minimal supervision.
  • Ability to work as part of a team if need be.

If you’re interested, kindly send your updated resume to