Being in a team leader position, you will be responsible for ensuring that your Wholesales Banking Team is optimally managed. This includes ensuring that revenue potential is realized in a cost effective and low risk manner. The team leader will also need to ensure maximum revenue potential of relationship managers is realized via effective coaching, training and communication. He or she will cordially manage the corporate customers relationship and must have strong business acumen to develop a good business plan and to ensure proper execution of the plan with his or her team to achieve target allocated.
- Implement the bank’s approved strategy / plan to facilitate achievement of related short- and long-term business goals in the most effective and efficient manner.
- Strive to maintain continuous compliance of the policies / procedures with prevailing practices / regulations pertaining to Wholesales Banking promulgated by the respective regulators (viz. Central Bank or other governing authority).
- Responsible for overseeing the process of developing and managing relationships with respective corporate customers, business association and strengthening corporate relationship with the customers.
- Hold meetings with staff and assess their performance as well as their overall performance on a regular basis.
- Research on industry and economy to be equipped with the necessary changes and stay intact with the market.
- Perform competitor analysis of competitor banks’ products and services and to work out suitable products for our clients.
Sales
- Establish strong relationships with SME/ Corporate clients.
- Engage with potential clients on a regular basis to grow the customer portfolio of the bank.
- Identify client’s needs and requirements and propose suitable products and services to clients.
- Upselling/cross selling products/services to clients.
- Ensure proper KYC is done for onboarding company accounts.
- Perform due diligence on loan applications (CDD/EDD).
- Participate in trade and business-related events to network and build customer base.
Service Delivery
- To ensure consistent excellent customer service delivery to clients by performing service call to customers to solicit feedback on team member service provided.
- Acknowledge and resolve customer complaints amicably (within 24 hours to response to customers)
- Always maintain a positive attitude and being professional towards clients
- A deep understanding of Bank’s products and services to manage the team and customers effectively.
Team Management Skills
- Make sure each team member is well informed about products update and has in-depth knowledge to provide customers with good information on deposit products, credit facilities, cards product and digital solutions.
- Achieve the overall monthly target that is set by the management for the team, which is in line with Wholesale business goals and objectives, contributing towards the profitability and increase the NTB customers and maintaining the existing customers for the bank.
- Lead, coach and manage team performance to ensure KPIs are met to achieve customer satisfaction, operational efficiency, and teamwork.
- Oversee the team members in demonstrating due diligence and integrity to ensure proper documentation in compliance with the Bank’s internal policies, business process and regulatory requirements.
- Allocate the team members for optimum efficiency and ensure deposits and loan cases are submitted timely and processed within SLA.
- Interact with team members as well as branch banking, retail banking, and industry to generate business and create referrals for business streams.
- Responsible for creating a work environment that drives results, sharing of success stories and best practices to spread positive energy to all team members.
- Encourage initiatives among team members to share ideas and work together with the team to implement suggestions to smoothen operations procedures and processes.
- Weekly team update for deposit achievement and loan pipeline